PRIVACY POLICY


Effective Date: August 3rd, 2026


Bright Electric LLC (“Bright Electric,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, retain, and safeguard your personal information when you visit our website, submit an online form, use our customer portal, communicate with us, or use our electrical services.


1. INFORMATION WE COLLECT


We may collect the following types of information:


Contact Information:

Your name, service address, mailing address, email address, telephone number, and other information you provide when contacting us or requesting service.


Service and Project Information:

Information regarding your service requests, estimates, appointments, electrical projects, invoices, payments, job history, and communications with Bright Electric LLC.


Communication and Consent Information:

Records of communications with us, communication preferences, SMS consent status, the method through which consent was provided, and the date and time consent was submitted.


Billing and Payment Information:

Payment and billing information necessary to process transactions, including credit card, debit card, ACH, or other payment information. Payment information may be processed and stored by our authorized payment-processing providers.


Uploaded Information:

Photographs, documents, plans, descriptions, and other files you voluntarily submit in connection with an estimate, service request, or project.


Website Usage Information:

Internet Protocol address, browser type, device information, pages visited, referring website, dates and times of visits, and information collected through cookies or similar technologies.



2. HOW WE USE YOUR INFORMATION


We may use your personal information to:


  • Provide, schedule, and manage our electrical services.


  • Respond to requests for estimates, appointments, repairs, installations, and customer support.


  • Communicate regarding scheduling, technician arrival times, estimates, projects, invoices, payments, and service updates.


  • Send transactional and informational text messages to customers who have voluntarily provided SMS consent.


  • Process payments and maintain financial and business records.


  • Operate and improve our website, customer portal, services, and overall customer experience.


  • Maintain the security of our systems and prevent fraud or misuse.


  • Comply with legal, tax, regulatory, insurance, and recordkeeping obligations.


  • Protect the rights, property, and safety of Bright Electric LLC, our customers, employees, and others.



3. TEXT MESSAGING AND SMS COMMUNICATIONS


Purpose:


Bright Electric LLC uses text messaging to communicate with customers and prospective customers regarding service requests, estimates, appointments, scheduling, appointment reminders, technician arrival updates, invoices, payment reminders, project updates, service updates, and customer support.


This SMS program is intended for transactional and informational communications and is not used to send unsolicited marketing or promotional messages.


Consent:


Customers may voluntarily consent to receive text messages by entering their mobile telephone number, selecting the separate SMS consent checkbox, and submitting an online form.


The SMS consent checkbox is optional and is not selected by default. Customers may submit the form without selecting the SMS consent checkbox. Consent to receive text messages is not a condition of purchasing any goods or services from Bright Electric LLC.


Consent applies only to the telephone number provided by the customer and may not be transferred to another individual or business.



Message Frequency:


Message frequency varies depending on the customer’s service request, appointment, estimate, project, invoice, or customer-support needs.



Message and Data Rates:


Message and data rates may apply depending on the customer’s mobile carrier and service plan.



Opt-Out:


Customers may opt out of receiving text messages at any time by replying STOP to any message received from Bright Electric LLC.


Opting out of SMS communications does not prevent Bright Electric LLC from communicating through telephone calls, email, mail, the customer portal, or other methods when necessary to provide requested services.



Help:


Customers may reply HELP for assistance or contact Bright Electric LLC at (812) 401-2277 or support@brightelectricllc.com.



Mobile Information and Consent Data:


Bright Electric LLC does not sell, rent, share, or otherwise provide mobile telephone numbers or SMS opt-in and consent information to third parties or affiliates for marketing or promotional purposes.


SMS consent is specific to Bright Electric LLC and is not transferable to another business, third party, or affiliate.


We may provide mobile information to service providers that assist us with delivering text messages, managing customer communications, or providing technical support. Those providers may use the information only as necessary to perform services on our behalf and may not use it for their own marketing or promotional purposes.



4. HOW WE SHARE INFORMATION


Bright Electric LLC does not sell or rent personal information.


We may share personal information in the following limited circumstances:


Service Providers:


We may provide information to trusted service providers that assist with customer relationship management, scheduling, payment processing, website hosting, data storage, communications, accounting, and other business operations.


These providers are authorized to use personal information only as necessary to provide services on our behalf and are expected to maintain appropriate confidentiality and security protections.


Mobile telephone numbers and SMS opt-in or consent information will not be shared with third parties or affiliates for marketing or promotional purposes.



Legal and Safety Requirements:


We may disclose information when required by law, regulation, subpoena, court order, or other valid legal process.


We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of Bright Electric LLC, our customers, our employees, or others.



5. DATA SECURITY AND RETENTION


We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.


No electronic transmission or storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive payment or account information through unsecured communication methods.


We retain personal information for as long as reasonably necessary to:


  • Provide requested electrical services.


  • Maintain customer, estimate, invoice, warranty, and project records.


  • Complete transactions and resolve disputes.


  • Maintain SMS consent and opt-out records.


  • Satisfy legal, tax, accounting, insurance, warranty, and regulatory requirements.


Information may be retained in our internal systems and in authorized third-party service platforms used to operate our business.



6. COOKIES AND TRACKING TECHNOLOGIES


Our website may use cookies and similar technologies to operate website features, remember user preferences, analyze website traffic, improve performance, and understand how visitors use our website.


Most web browsers allow users to control or disable cookies through browser settings. Disabling cookies may affect the operation of certain website features.



7. YOUR CHOICES AND RIGHTS


You may contact Bright Electric LLC to request access to, correction of, or deletion of personal information associated with you. Requests may be subject to applicable legal, tax, warranty, contractual, and recordkeeping requirements.


You may change your communication preferences by contacting us.


You may withdraw SMS consent at any time by replying STOP to a text message from Bright Electric LLC.


For additional information regarding our website, services, and communication terms, please review our Terms and Conditions at:


https://www.brightelectricllc.com/terms



8. CHANGES TO THIS PRIVACY POLICY


Bright Electric LLC may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal obligations.


Updates will be posted on this page with a revised effective date. Continued use of our website or services after an update is posted constitutes acknowledgment of the revised policy.



9. CONTACT US


Questions, requests, or concerns regarding this Privacy Policy may be directed to:


Bright Electric LLC

1654 N Fares Ave

Evansville, IN 47711


Phone: (812) 401-2277

Email: support@brightelectricllc.com

Website: https://www.brightelectricllc.com